General Terms and Conditions of Sale – Essence Paris Tours
Last updated: 08/05/2025
Article 1: Definitions
The following terminology applies to these General Terms and Conditions of Sale.
“Inspire”, a company registered with the Paris Trade and Companies Register under number 983 811 357, with its registered office at 40 rue Alexandre Dumas 75011 Paris, is hereinafter referred to as the “Company.”
The website https://essenceparistours.com, owned and operated by the Company, is hereinafter referred to as the “Website.”
The Company offers guided tours (referred to as “Tours”) to individuals of all nationalities via the Website.
Tours are conducted by guides, referred to as “Guides.”
Any person participating in a Tour is referred to as a “Participant.”
The act of purchasing a Tour via the Website is referred to as an “Order.”
Any individual or legal entity placing an Order for personal use is referred to as a “Client.”
The personal account created by any Client on the Website in order to place an Order, accessible via a username and password, is referred to as an “Account.”
The Client’s personal data collected and processed by the Company during the use of the Website, especially during Account creation and Order placement, under the terms and conditions defined in the Privacy Policy, is referred to as “Personal Data.”
The privacy and data protection policy implemented by the Company for Clients, Guides, and Participants, accessible by clicking here and forming an integral part of these Terms and Conditions, is referred to as the “Privacy Policy.”
All users and visitors of the Website, including Clients, Participants, and Guides, are referred to as “Users.”
Any use of the above terminology or defined terms, whether singular or plural, uppercase or lowercase, feminine or masculine, shall be deemed to refer to the same terminology.
Article 2: Scope
These General Terms and Conditions of Sale (“T&Cs”) define the rights and obligations of the Company, the Client, and the Participant regarding the sale of Tours by the Company.
These T&Cs apply without restriction or reservation to any Order placed on the Website.
These T&Cs constitute the contract concluded between the Client and the Company. The Client acknowledges having read and accepted these T&Cs before finalizing the Order on the Website.
The T&Cs are accessible at all times on the Website and shall prevail over any other document.
The Company reserves the right to amend the T&Cs at any time by publishing a new version on the Website. The applicable T&Cs are those in force on the date the Order is placed.
Article 3: Account Creation and Identification
To place an Order, the Client may log in to their Account or continue as a guest by completing the form provided during the Order process without checking the Account creation box.
By validating the creation of an Account, the Client acknowledges and accepts the Privacy Policy.
The Client will then receive an email from the Company confirming the registration. They can subsequently edit their details and manage their Orders.
The Client guarantees the accuracy, honesty, and validity of the information provided to the Company (particularly their email address). It is the Client’s responsibility to promptly update any changes in their details via their Account on the Website.
The Company shall not be held liable for any failure by the Client to provide or update Personal Data and for any resulting errors affecting the Order.
Account creation allows the Client to:
– Access their Orders;
– Modify their information, particularly their password and email address for access to private account information;
– [To be completed if applicable].
Article 4: Description of Tours
The Client may view the description of available Tours directly on the Website. These are presented as accurately as possible. Photos and descriptions aim to provide a faithful overview but are non-binding and purely indicative.
Article 5: Prices
Tours are sold at the prices in effect on the Website at the time the Order is placed.
Prices are shown inclusive of all taxes (VAT included at 20%) unless stated otherwise and are expressed in Euros.
Prices include the Guide’s service. Meals, drinks, accessories, restrooms, transfers, and any items not explicitly included are excluded.
The Company reserves the right to change prices at any time. The applicable price is the one in effect at the time of the Order.
Article 6: Order Procedure
It is the Client’s responsibility to select the Tour and place the Order on the Website as follows:
- Select the product page of the desired Tour.
- Choose the number of tickets and enter any promotional code, then click “Validate Order.”
- Log in to their Account or fill in the Order form with Personal Data and payment details, select the payment method per Article 7, and apply any promotional code.
- Verify Order details.
- Read and explicitly accept the T&Cs and Privacy Policy by checking the corresponding box, then proceed to payment by clicking “Pay.”
Orders are for personal use only, as the Client declares and acknowledges. Before payment, the Client can review the items in the cart and obtain detailed information, with the option to modify selections.
The sale is deemed final upon the Company’s email confirmation of the Order and payment.
If the Client does not receive this email, they may contact the Company at: contact[at]essenceparistours.com
Per Article L. 221–28 12° of the French Consumer Code, the Client is informed that there is no right of withdrawal. For Order cancellations, refer to Article 8.
Unless proven otherwise, the information (including Personal Data) recorded in the Company’s IT system constitutes proof of all transactions with the Client.
Article 7: Payment Terms
Payment terms are at the sole discretion of the Company. Unless otherwise agreed, payment must be received before the service is rendered.
The Company accepts payment via Stripe and bank transfer. Accepted credit cards include Visa, Mastercard, American Express, UCB, Diners. Also accepted: PayPal, Google Pay, Apple Pay.
Full payment is required for any Order.
The Client is informed that the Company never has access to their payment details and shall not be held liable for any fraudulent use.
During payment, the Client is redirected to the relevant payment provider’s interface and must accept their terms and conditions in effect on the Order date.
Article 8: Order Cancellation Policy
The Company may cancel a Tour due to force majeure, defined as any unforeseeable, irresistible, and external event preventing performance, as recognized under French law and Civil Code Article 1218 (e.g., natural disasters, fire, telecom/electricity outages).
The Company will notify the Client as soon as possible.
If the Client wishes to cancel participation:
- Cancellation made 30 full days or more before the Tour: full refund.
- Cancellation made between 29 and 7 full days before the Tour: 50% refund.
- Cancellation made fewer than 7 full days before: no refund.
Cancellation requests must be made by email to: contact[at]essenceparistours.com
Article 9: Provision of Services
The Tour ordered will be delivered at the time and place indicated on the Website and in the confirmation email.
If the Participant fails to show up or connect on time without prior notice, the Company is not required to provide the Tour.
The Participant agrees to comply with applicable French laws during the service (e.g., health regulations during epidemics).
The Company reserves the right to refuse service to any Participant whose condition or behavior poses a safety risk or disrupts others or the Guide.
The Client agrees that:
- Any material or bodily harm suffered during a Tour is not the responsibility of the Company.
- The Client and Participant are solely responsible for any damage they may cause to third parties during the Tour.
Article 10: Account Deactivation – Suspension
Failure by the Client to comply with the T&Cs (e.g., payment issues, false or defamatory statements, harmful conduct) may lead to Account suspension or termination, depending on the severity, without compensation.
The Company may refuse Orders from any Client involved in such a dispute, even if they use a new Account.
Article 11: Complaints and Dispute Resolution
For any technical issue or question about Tours or Orders, the Client may contact the Company at: contact[at]essenceparistours.com
Per Articles L.611-1 to L.616-3 of the Consumer Code, in case of dispute, the Client should first seek an amicable resolution with the Company in writing.
If no resolution is reached, the Client may:
- Refer the dispute to a mediator within one (1) year of the written complaint, e.g., ANM, 62 rue Tiquetonne, 75002 Paris; or
- Bring the claim before the French courts.
Article 12: Personal Data Protection
Clients’, Guides’, and Participants’ Personal Data is processed in accordance with the Company’s Privacy Policy, accessible by clicking here.
Article 13: Intellectual Property
13.1 Copyright on the Website and Content
The Company owns or holds rights over the Website’s structure and content (text, graphics, images, videos, etc.).
Any total or partial reproduction, modification, or exploitation without prior written permission is prohibited and constitutes copyright infringement.
Unauthorized use of the Website or Tours incurs criminal and civil liability.
Access to these services does not transfer any intellectual property or personal rights (e.g., image rights) to the User.
Use is strictly limited to personal, non-commercial purposes.
13.2 Distinctive Signs
Trademarks, logos, company names, and domain names of the Company are protected.
Any reproduction or use without authorization is prohibited and constitutes infringement, exposing the perpetrator to legal liability.
13.3 Hyperlinks
External hyperlinks on the Website do not incur the Company’s liability.
Users may not create deep links or use any means to bypass user identification or scrape content.
“Framing” techniques are forbidden without prior written consent.
13.4 Databases
The Website and Tours include databases owned by the Company per Articles L.341-1 et seq. of the Intellectual Property Code.
Accordingly, the User agrees not to:
- Extract substantial parts of the databases by any means, even temporarily;
- Reuse substantial parts of the databases publicly;
- Create or contribute to a competing database;
- Display content via any unauthorized media or methods;
- More broadly, engage in any form of extraction, reproduction, or storage without permission.
In general, any extraction, use, storage, reproduction, representation, or preservation, whether direct or indirect, partial or total, including temporary or cached storage, of a qualitatively or quantitatively substantial part of the content of one or more of the databases of the Site and/or of the Tours, committed without the prior written authorization of the Company, is strictly prohibited and may lead to civil and/or criminal liability.
Article 14: Applicable Law – Jurisdiction
These General Terms and Conditions of Sale and the resulting operations are governed by and subject to French law.
In the event of a dispute, and in the absence of an amicable resolution as described in Article 11, jurisdiction is expressly granted to the competent French courts.
Article 14: Access and Availability of the Website
Access to the Website is free of charge.
The Company makes its best efforts to keep the Website available 24 hours a day, 7 days a week, regardless of Website maintenance operations.
However, the Company reserves the right to interrupt access to all or part of the Website for maintenance and/or improvement work. These interruptions will, as far as possible, be notified in advance to the User, particularly by posting a warning message on the Website.
In case of emergency, the Company reserves the right to suspend, without prior notice and for a reasonable period, all or part of the Website to perform any required technical operation.
These interruptions shall not give rise to any compensation for the User, including if they occur during the order process.
In this regard, the Company is only bound by a best-efforts obligation.
Article 15: Warranties – Responsibilities
By accessing the Website and the Services, the User declares, warrants, and agrees to:
- access and use the Website and/or the Tours in good faith, in a reasonable manner, and not contrary to the terms of these GTCs;
- not use devices or software other than those provided by the Company designed to (i) affect or attempt to affect the proper functioning of the Website and/or the Tours; (ii) extract, modify, consult—even in buffer or temporary memory—or individually use all or part of the Website and/or the Tours;
- not access and/or use the Website and/or the Tours for illegal purposes and/or with the intent to harm the reputation and/or image of the Company and/or Users, or more generally, to infringe upon the rights, including intellectual property rights, of the Company and/or third parties, including Users;
- not commercially exploit, directly or indirectly, access to the Website and/or the Tours;
- not reuse or exploit all or part of the Website and/or the Tours contained therein, particularly for commercial and/or collective and/or personal purposes in any form and/or medium not authorized by the Company and/or Users;
- not reproduce or represent all or part of the Website and/or the Tours for private purposes beyond legal exceptions, especially those provided by the Intellectual Property Code, or for direct or indirect commercial purposes, particularly to third parties;
- not limit access to or use of the Website and/or the Tours and/or the Videoconferences;
- ensure that the use of the Website and/or the Tours and/or the Videoconferences does not affect or compromise the stability, security, and quality of the Website, networks, bandwidth, or infrastructure of the Company, other Users, and/or third parties;
- not violate Articles 323-1 to 323-7 of the French Penal Code punishing hacking practices.
In the event of a breach of any of these obligations (without limitation), the User is informed that the Company may unilaterally and without prior notice refuse or suspend access to all or part of the Website and/or the Tours.
Article 16: Limitation of Liability
The User is solely responsible for their use of the Website and the Tours.
The Company shall in no case be held liable in legal proceedings brought against the User who is found to have used the Website and/or the Tours in a manner that does not comply with these GTCs.
The User acknowledges and agrees that they shall be solely responsible for any claim or proceeding brought against the Company due to their non-compliant use of the Website and/or the Tours.
The Website may contain hyperlinks to third-party websites. Given the potentially transient nature of content on such websites, the Company cannot be held liable if the content of said third-party websites violates applicable legal and/or regulatory provisions.
In any case, the Company shall not be held liable:
- in the event of unavailability of the Website and/or the Tours for reasons such as power outages, failure of cable telecom networks, loss of Internet connectivity due to public or private operators (including the User’s), or due to causes such as strikes, storms, earthquakes, or any other cause with the characteristics of force majeure as defined in Article 8 of these GTCs;
- in the event the Website and/or the Tours are used by any User in non-compliance with these GTCs;
- to the extent permitted by law, for any indirect damage, including loss of profit, data, or any other intangible property, even if the Company has been informed of the possibility of such damages, which may occur from (i) the use or inability to use the Website; (ii) unauthorized access to the Website by a User.
The Company cannot be held liable for any malfunction of any kind relating to the User’s computer equipment or Internet connection when accessing the Website.
In particular, the Company does not guarantee the User against access speed issues or buffering delays that may occur on the User’s computer.
Article 17: Miscellaneous Provisions
17.1. Correspondence – Evidence
Unless otherwise specified in these GTCs, correspondence exchanged between the Company and the Client is primarily conducted by email.
Pursuant to Articles 1366 et seq. of the Civil Code, the Client acknowledges and accepts that information sent by the Company by email shall be deemed reliable between the parties.
Elements such as the time of receipt or sending, as well as the quality of the data received, will be considered proof based on the above-mentioned means or as authenticated by the Company’s computer systems, unless proven otherwise in writing by the Client.
The evidentiary value of the information provided via the Website is equivalent to that of an original paper document signed by hand.
17.2. Entire Agreement
These GTCs represent the entire agreement between the Company and the Client regarding their subject matter. The fact that either party does not exercise a right or claim in the event of a breach by the other party of any of the obligations herein shall not be interpreted as a waiver of such right for the future.
17.3. Partial Invalidity
If any provision of these GTCs is found to be null, considered unwritten, or declared as such by application of law, regulation, or final court decision, the remaining provisions shall retain their full force and effect, unless the invalid provision is essential and its removal undermines the contractual balance.
17.4. Headings
In the event of any difficulty in interpreting one of the headings at the beginning of the clauses of these General Terms and Conditions of Sale (GTC) and any of the clauses themselves, the headings shall be deemed nonexistent.
Article 18: Governing Law
These GTC and the resulting transactions are subject to French law.